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Frequently Asked Questions

Frequently Asked Questions

Many people ask us ... what actually is self-storage?

Wikipedia has the following definition:

"Self storage (a shorthand for "self-service storage", and also known as "mini storage") is an industry in which storage space (such as rooms, lockers, containers, and/or outdoor space), also known as "storage units" is rented to tenants, usually on a short-term basis (often month-to-month). Self-storage tenants include businesses and individuals."

Or put another way, If you need to put it in storage we will help you find the space you need for as long as you need to store your goods!

A storage unit is an individual room, varying in size depending on how much space you need, which is made from galvanized steel walls with security grills on the roof. There are also climate controlled units for customers who would like to store their items from hot & cold climates or who would have concerns about moisture. The storage facility you select will have a description of the storage space.

Each unit has its own door with a bracket for a padlock to secure the unit and the goods inside. There is good lighting throughout and flexible and extensive access to the storage units during our opening hours.

  • In the search box on the home page enter the state, zip code.
  • Follow the online rental process. (Preferred Partners) and make your initial payment (including a fully refundable security deposit)
  • Pack up your things. Need Packaging Supplies? Click on the Link.
  • Move your goods into your storage unit – or you can request a quote from our Pack & Store Service. They will do the the heavy lifting for you.
  • Ensure the unit is secure – Some storage facilities provide a FREE PADLOCK while you store with them.
  • Come and go as often or little as you like during the hours provided by the storage business.
  • Make sure you keep your account fully paid up to have uninterrupted access to the storage facility. Storage Rental Partners are normally on a automatic bill pay system.
  • When you want to leave simply email in confirming the date you wish to leave by. (Please review your lease agreement for a minimum written notice required.) Each storage business have different requirements.
  • Vacate on the day you say you are going to – or if you need more time just let the storage business know.
  • Make sure you take all your belongings and rubbish with you.
  • Make sure the storage business have your up to date contact details.
  • Once your unit has been confirmed empty, clean with no rubbish on site, the storage business will refund any unused storage fee and security deposit – SO YOU ONLY END UP PAYING FOR THE EXACT NUMBER OF DAYS YOU USE.
  • And that’s about it!

When you’ve made the decision that you need storage, you are more than likely going to want to start sorting things out quickly.

You rented your unit now you need to move your goods into it as soon as possible. Most storage facilities have a rental truck you can use. The Pack & Store Service is available to make your move even more easier. The Moving & Storage Partners will do everything for you.

Simply fill out the Request A Quote information and one of our trusted partners will respond to your request. You will receive an email by return (Please Note - you will need to agree to receive this info – sorry, but it’s the law!).

Once you have signed your lease agreement online and completed your online rental process you could be in your unit within 30 min.

The answer to this question depends upon what you want to store, so it can vary.

5x5 Unit (25 sq. ft.) Roughly the size of a home closet. Ideal for storing extra items such as boxes, twin-size mattresses, books, records/files, and other small miscellaneous items.

5x10 Unit (50 sq. ft.) Ideal for storing the contents of a studio apartment, including a number of boxes, kitchen appliances, small mattress set, chairs, or even a motorcycle.

10x5 Unit (50 sq. ft.) Identical to a 5x10 unit just with a wider door and shallower storagedepth. Tends to make accessing your items slightly easier than a 5x10.

5x15 Unit (75 sq. ft.) Great for storing the contents of a 1 bedroom apartment. Ideal for furniture including a couch, chair and small dinning set, sporting equipment, bicycles, business merchandise, seasonal items, and sporting equipment.

10x10 Unit (100 sq. ft.) Ideal for storing the contents of a 2 bedroom space. Perfect for holding an entertainment center, king-size mattresses, larger appliances, dinning room, furniture, and other various items you'd find in a 2 bedroom space.

10x15 Unit (150 sq. ft.) Perfect for holding the contents of a 3 bedroom space. Great for storing large screen TV's, bikes and other sporting equipment, large furniture, full dinning room set, or even music equipment like a piano, drum set, or all the equipment needed for a several-month long tour.

10x20 Unit is to sizes ideal for small cars, boats, and other vehicle’s, with some extra room for a spare 3 to 4 bedroom set. You can also fill remaining space with small furniture set, boxes, or other small to medium personal items.

10x25 Unit (250 sq. ft.): Great for storing a small boat with trailer with some room to spare. Fill the rest of your space with a couch, small chairs, small bedroom furniture set, and other miscellaneous items.

10x30 Unit (300 sq. ft.):A 10x30 unit is great for storing a large vehicle, boat, and other large items with room to spare. Moving across country? This size unit is ideal for storing the contents of a large home while you settle in.

Vehicle Parking Spaces: Most storage facilities offer indoor, covered, and outdoor parking spaces to store you car, boat, or RV. Parking spaces come in variety of sizes while offering unique features. Visit our Blog to learn more about sizes and even tips and tricks that will keep you vehiclein the same condition as when you left it. Or give the storage facility a call and speak with a storage consultant to find exactly the space you need.

The whole idea of using a storage unit is for it to be as useful as possible which means we are pretty relaxed about what can be stored.

However, there are of course conditions because we have to ensure the safety of all our customers and staff at all times.

For guidance, this is Clause 17 of the Self-storage Association storage agreement. It states the following:

The Unit Renter Must Not Store:

  • Food or perishable goods.
  • Any living creatures.
  • Combustible or Flammables substances such as gas, paint, petrol, oil, cleaning solvents or compressed gases.
  • Firearms, explosives, weapons or ammunition, chemicals, radioactive materials, biological agents, toxic waste, asbestos or other potentially hazardous substances.
  • Any items that emits fumes or odors.
  • Any illegal item or substances or goods illegally obtained such as illicit (counterfeit/smuggled) tobacco or alcohol or unlicensed or unsafe goods (such as toys, electrical goods, medicines, cosmetics, fireworks.
  • And goods which are environmentally harmful or are at risk to the property of any person.
  • Items which are irreplaceable, such as currency, jewelry , furs, deeds, paintings, curios, works of art and items of personal sentimental value.

Most storage facilities require insurance on All goods stored at that location. If insurance is required it will be part of the check out process at the time of rental.

Storage insurance is fairly cheep and it gives you a piece of mind to know that your goods are protected.

Most storage business are very well lit at all times. After all they are in the business of storing and protecting your goods.

In most cases the customer is given a unique PIN code to access the property. This pin code allows the facility to check who has used the code and when.

Some storage facilities provide the use of a free padlock while you store with them – one less thing to worry about – to secure the storage unit door.

  • Most have digital CCTV throughout the facility.
  • Carry out random security checks of the facility.
  • Have fire and smoke alarms.
  • They have intruder alarms for when the facilities are closed.
  • Have specially fabricated, strong roller shutter doors.

This is a frequently asked question. Can customers can put racking into a storage unit? The answer is not only YES but most facilities actively recommend it.

Nothing helps you use the space as efficiently as possible as racking.

There are a couple of conditions though. The main one is that it must be free-standing i.e. is not attached to the partition walls at all. The other is it must be taken away with you once you are finished.

There are many firms out there that offer racking. Make sure it’s strong enough to hold your items. as

If you need to get more space or if you want to downsize your space while storing your goods, just contact the management. It shouldn't be a problem.

Please Note: If you are going into a bigger unit, there may be a balancing payment due because the larger the unit the more it costs.

If the storage facility doesn't have what you are looking for available at that time, they will probably put you on a waiting list and let you know as soon as the size you are looking for becomes available.

The days of being able to go down to your local supermarket to pick up a load of old boxes are almost non existent.

It is now necessary to buy your packaging supplies. Most storage facilities will sell you packaging materials but that will prompt you to do more traveling than necessary. At Our only goal is to make your move easier.

You can click on packaging supplies on the Pack & Store website and get your supplies shipped directly to your doorstep.

StorageRentals USA is a service provider to the Self-Storage Industry. If you have rented or contacted a storage business then you should call them or email them first. If you have questions about we would be more that happy to answer your questions.

We understand that when you want a question answered, you would like a quick response.

you can email us at [email protected]