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Privacy Policy

ONLINE PRIVACY POLICY AGREEMENT

Effective date: August 1, 2025

StorageRentals USA LLC ("StorageRentals USA," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy ("Policy") details our practices regarding the collection, use, disclosure, and protection of personal information when you interact with our online properties, including our website(s), mobile applications ("Apps"), online facilities, and services linked to this Policy (collectively, our "Services").

By accessing, browsing, or using our Services, or by otherwise providing your information to us, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy and our Terms of Use Agreement. If you do not agree with any part of this Policy or our Terms of Use, you must not use our Services or provide us with your information.

Important Notice: This Policy applies solely to information collected directly by StorageRentals USA through our Services. It does NOT apply to:

  • Information collected by third-party companies not controlled by StorageRentals USA.
  • Information collected independently by our affiliates or joint venture partners.
  • Information collected by third parties through their own websites, apps, or services, even if linked to or from our Services.
  • Information collected by individuals not employed or managed by us.

This Policy informs you about:

  • Information We Collect
  • How We Collect Information
  • Use of Your Personal Information
  • How We Share Your Information
  • Data Security
  • Data Retention
  • International Data Transfers
  • Your Data Protection Rights
  • Data Protection Rights
  • Age Restriction (18+)
  • Cookies and Tracking Technologies
  • Links to Other Websites
  • Changes to This Policy
  • Contact Us

1. Information We Collect

We collect personal information to provide, operate, and improve our Services. The types of information we collect include:

  • Identifiers & Contact Information: Name, alias, postal address, email address, telephone number, unique online identifiers (e.g., account username).
  • Commercial Information: Records of products or services purchased, obtained, or considered; payment information (e.g., billing address, credit/debit card details processed securely by PCI-compliant providers); rental history; customer service interactions.
  • Device & Network Information: Internet Protocol (IP) address, browser type and version, device type and operating system, unique device identifiers (e.g.,IDFA, AAID), approximate geographic location (derived from IP or device settings), connection information, browsing activity on our Services (e.g., pages visited, time spent, clicks, search queries), access times, referring website addresses.
  • User Content: Communications you send us (e.g., inquiries, feedback, chat logs, reviews), information you provide when contacting support, and content you post publicly on our Services (if applicable).
  • Sensory Data: Audio, electronic, or visual information, such as security camera footage recorded at our physical storage facilities (governed by separate signage/notices), or call recordings (where disclosed and consented to).
  • Inferences: Preferences, characteristics, and behaviors drawn from the information above to create a profile reflecting your potential interests for service improvement and marketing (with opt-out).
  • Geolocation Data: Precise location data (e.g., GPS coordinates) only if explicitly enabled by you within our Apps for features like finding nearby facilities (you control this permission).

2. How We Collect Information

We collect information through various means:

  • Directly From You: When you register for an account, rent a unit or rental payment, contact customer support, fill out forms, participate in surveys, post reviews, or otherwise interact with our Services.
  • Automatically: As you navigate our Services, we automatically collect technical and usage data via cookies, pixels, log files, and similar technologies (see "Cookies" section below).
  • From Third Parties: We may receive information from:
    • Business partners (e.g., if you book through a partner site).
    • Service providers (e.g., payment processors, identity verification services).
    • Social media platforms (if you interact with us or our content there).
    • Publicly available sources (to supplement or verify information).
    • Advertising networks and analytics providers.
  • From Our Facilities: Security systems at our physical locations may collect visual data as part of security operations.

3. Use of Your Personal Information

We collect personal information to provide, operate, and improve our Services. The types of information we collect include:

  • Service Provision & Transactions: To create and manage your account, process rentals and payments, fulfill rental agreements, provide customer support, send service-related communications (e.g., confirmations, security alerts, policy updates, billing reminders), and operate and secure our physical facilities.
  • Service Improvement & Development: To understand how our Services are used, diagnose technical issues, conduct research and analysis, develop new features and services, and improve the quality, functionality, and user experience of our Services.
  • Communication & Marketing: To communicate with you about your account or transactions. With your consent where required by law, to send you marketing communications (e.g., newsletters, special offers, promotions) about our products, services, and events. You can opt-out of marketing at any time (see "Your Data Protection Rights").
  • Personalization: To tailor content, recommendations, and offers within our Services based on your preferences and usage patterns.
  • Security & Fraud Prevention: To protect the security and integrity of our Services, physical facilities, users, and employees; to detect, prevent, and investigate fraud, abuse, security breaches, or other potentially prohibited or illegal activities; to enforce our Terms of Use and other policies.
  • Legal & Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests; to protect our rights, privacy, safety, or property, and/or that of our users or others; to respond to claims; in connection with any corporate transaction (e.g., merger, sale of assets).
  • Other Purposes: For other purposes disclosed to you at the time of collection or with your consent.

4. How We Share Your Information

We may share your information in the following limited circumstances:

  • Service Providers: With trusted third-party vendors who perform services on our behalf under contractual obligations (e.g., payment processing, IT infrastructure, data analytics, customer support, marketing assistance, facility security). These providers are only permitted to use your information to perform the specific services for us.
  • Legal Obligations & Protection: When required by law, subpoena, court order, or government request; to establish or exercise our legal rights; to defend against legal claims; to investigate, prevent, or take action regarding suspected illegal activities, fraud, potential threats to safety, or violations of our Terms of Use.
  • Business Transfers: In connection with a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, where user information may be among the transferred assets. We will notify you via email and/or prominent notice on our Services of any change in ownership or uses of your information.
  • Affiliates: With our parent companies, subsidiaries, joint ventures, or other companies under common control, for purposes consistent with this Policy.
  • Consent: With your explicit consent for specific purposes not covered above.
  • Aggregated/De-identified Data: We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for research, marketing, analytics, or other legitimate purposes.

StorageRentals USA LLC does not sell your personal information to third parties for their own marketing purposes.

5. Data Security

We implement reasonable and appropriate administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction, considering the nature of the data and the risks involved. These measures include:

  • Encryption of sensitive data (like payment information) in transit and at rest.
  • Secure network architecture and access controls.
  • Regular security assessments and vulnerability management.
  • Employee training and confidentiality obligations.
  • Physical security measures at our facilities and data centers.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Our retention periods are determined based on:

  • The original purpose for collection and ongoing business need (e.g., managing active rentals, customer service history, financial records).
  • Legal, tax, audit, and regulatory requirements (e.g., retaining transaction records).
  • The potential need to resolve disputes, enforce agreements, or protect against legal claims.
  • The sensitivity of the information.
  • The feasibility of anonymization or deletion.

Once retention is no longer necessary, we will securely delete or anonymize your information.

7. International Data Transfers

StorageRentals USA LLC is based in the United States. Your personal information is processed and stored on servers located in the United States. By using our Services, you understand and consent to the transfer, processing, and storage of your information in the United States, where data protection laws may differ from those in your country of residence. We implement appropriate safeguards (such as contractual clauses) as required by applicable law when transferring data internationally.

8. Your Data Protection Rights

Depending on your location and applicable laws (such as the CCPA/CPRA in California, GDPR in the EEA/UK, or other state laws), you may have certain rights regarding your personal information:

  • Access & Know: Request access to or a copy of the specific pieces of personal information we have collected about you.
  • Correction: Request correction of inaccurate or incomplete personal information we hold about you.
  • Deletion: Request deletion of your personal information, subject to certain legal exceptions.
  • Opt-Out of Sale/Sharing for Targeted Advertising: Direct us not to "share" your personal information for cross-context behavioral advertising (as defined by applicable laws). StorageRentals USA LLC does not sell personal information. We may share information with advertising partners for targeted ads; you can opt-out of this sharing using the "Manage Cookies" link typically found in our footer or via global opt-out mechanisms like the DAA or NAI.
  • Opt-Out of Marketing: Opt-out of receiving marketing communications from us at any time. Use the unsubscribe link in any marketing email or contact us directly. Opting out of marketing does not affect transactional/service messages.
  • Portability: Request a portable copy of certain personal information you provided to us.
  • Non-Discrimination: Not be discriminated against for exercising your privacy rights.
  • Withdraw Consent: Withdraw consent you have previously provided (where processing is based on consent).

How to Exercise Your Rights: To make a request, please contact us at [email protected]. To protect your information, we will need to verify your identity before fulfilling most requests, which may require you to provide specific information. You may designate an authorized agent to make a request on your behalf, subject to verification requirements. We will respond to verifiable requests within the timeframes required by applicable law. Certain rights may be subject to limitations or exceptions under law.

Appeals & Complaints: If your request is denied, you may have the right to appeal. You also have the right to lodge a complaint with your local data protection authority.

9. Age Restriction (18+)

Our Services are strictly intended for individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from someone under 18, we will take immediate steps to delete that information from our systems. If you believe we may have collected information from someone under 18, please contact us immediately at [email protected].

10. Cookies and Tracking Technologies

We use cookies, pixels, web beacons, SDKs, and similar technologies ("Cookies") to enhance functionality, analyze usage, and deliver targeted advertising.

  • What They Are: Necessary for core functionality (e.g., login, shopping cart, security). Cannot be disabled.
  • Purposes:
    • Essential: Necessary for core functionality (e.g., login, shopping cart, security). Cannot be disabled.
    • Functional: Enhance usability (e.g., remembering preferences, location).
    • Performance/Analytics: Help us understand how users interact with our Services (e.g., popular pages, error rates) to improve them.
    • Advertising/Targeting: Used by us and third parties to deliver relevant ads on our Services and elsewhere online based on your interests and browsing. Involves "sharing" under some laws.
    • Social Media: Enable integration with social platforms (e.g., sharing buttons), which may set their own cookies..
  • Managing Cookies: Most browsers allow you to control Cookies through their settings (usually found in Options/Preferences). You can:
    • Block all Cookies (may break site functionality).
    • Block third-party Cookies.
    • Delete existing Cookies.
    • Use our "Manage Cookies" preference center (if available on our website) to opt-in/out of specific categories (except Essential).
    • Use Global Opt-Outs: For targeted advertising, utilize tools like the DAA's AdChoices (http://optout.aboutads.info) or NAI (http://optout.networkadvertising.org).

    • 11. Links to Other Websites

    Our Services may contain links to third-party websites (e.g., partner sites, social media). This Policy applies only to information collected by StorageRentals USA through our Services. We are not responsible for the privacy practices, content, or data collection of any linked third-party site. We strongly encourage you to review the privacy policy of any website you visit.

    12. Changes to This Policy

    We may update this Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will post the revised Policy on our Services with an updated "Effective Date" and indicate the nature of material changes. Your continued use of our Services after the Effective Date constitutes your acceptance of the revised Policy. We encourage you to periodically review this page for the latest information on our privacy practices.

  • Opt-Out of Sale/Sharing for Targeted Advertising: Direct us not to "share" your personal information for cross-context behavioral advertising (as defined by applicable laws). StorageRentals USA LLC does not sell personal information. We may share information with advertising partners for targeted ads; you can opt-out of this sharing using the "Manage Cookies" link typically found in our footer or via global opt-out mechanisms like the DAA or NAI.
  • Opt-Out of Marketing: Opt-out of receiving marketing communications from us at any time. Use the unsubscribe link in any marketing email or contact us directly. Opting out of marketing does not affect transactional/service messages.
  • Portability: Request a portable copy of certain personal information you provided to us.
  • Non-Discrimination: Not be discriminated against for exercising your privacy rights.
  • Withdraw Consent: Withdraw consent you have previously provided (where processing is based on consent).

13. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, our privacy practices, or to exercise your rights, please contact us:

Mail To: StorageRentals USA
128 Sunset Blvd 1174
New Castle, Delaware 19720

We will endeavor to respond to your inquiry promptly.

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